Return policy
Are you not satisfied with your order? That's a shame! We would like to know what we can do to make you satisfied.
You have the right to return your order within 30 days of receipt. As soon as we receive the return, we will ensure that the purchase amount is credited to your account within 30 working days. Please note that the costs of a return shipment are at your expense.
3 easy steps to return the package
Step 1: Fill out the return form
Fill out the return form you received with your order. Please indicate the reason for the return. Didn't receive a return form? Email us: info@voylosuitcases.com
Step 2: Send in your order
Send the items together with the completed return form to the address indicated on the return form. Make sure the package has a track and trace code. As the sender, you are responsible and we want to avoid any misunderstandings.
Return address:
Voylo Suitcases
Bieslook 3
6942SG Didam
Step 3: Receipt of the purchase amount in your bank account.
If we receive the package in good condition, we will ensure that the purchase amount is back in your account within 14 working days!
PLEASE NOTE:
To be eligible for a refund or exchange, the returned product must be returned in its original condition with tags and labels attached. The product must not show any signs of use. We reserve the right to refuse the return of an item if we suspect that the item has already been used or has been damaged through no fault of our own.
VOYLO SUITCASES does not offer a return option for items purchased as part of the sales, bundles or other discounts to refund the purchase price. These items can only be exchanged for other items or store credit.
For the Zayn, Madée & Xavi collection ordered between October 1 and December 31 the delivery time may be a little longer than you are used to from us. There are no refunds for these orders. It is possible to receive a voucher but not to cancel the entire order. This is because these orders are delivered on demand by our supplier during this period.